I got a short mail from my customer service person. He told that he is still waiting answer from the engineers and he have sent a query to ask what is taking so long?
My laptop battery died few months a go. Apparently due to the extreme heat it have been exposed. Lets see what breaks next or will apple take this machine back before it will stop working completely?
Showing posts with label engineer. Show all posts
Showing posts with label engineer. Show all posts
Sunday, July 11, 2010
Wednesday, June 30, 2010
New motherboard and new heatsink... no help.
Sorry for not writing for a while. I was on a vacation and meanwhile my computer was on a repair.
Before I left on a tour around Europe I dropped my computer to a service and this time Apple told that they will change motherboard and heat sink no matter what the service point will find.
When I came back I picked up my computer only to notice that my externally flawless computer have gotten a nasty bump and few scratches. Off course they denied all at the service point and I had to take my bruised computer to home.
I did not expect anything else than massive overheating and thermal shutdown when I started 3D games. My expectations were fully satisfied. 25minutes of gaming (of which 20 minutes CPU was underclocked to 1596 MHz) and then computer went to suspend.
I sent mail to Apple and asked "Now what?"
One week later I send another mail "Did you get my last mail? Now what?"
Then yesterday I called them and left a voice mail "Will you call me back?"
Today I got call from my second Apple representative. He was as abashed as the engineers. He asked if it is ok to me if he sends me weekly update by mail to tell me if there has been any progress in my case.
No I'm waiting first mail to arrive somewhere around next Wednesday .
I will not be satisfied anything else than money back. New MBP would be ok too as I can always sell it and then buy a decent real computer.
Before I left on a tour around Europe I dropped my computer to a service and this time Apple told that they will change motherboard and heat sink no matter what the service point will find.
When I came back I picked up my computer only to notice that my externally flawless computer have gotten a nasty bump and few scratches. Off course they denied all at the service point and I had to take my bruised computer to home.
I did not expect anything else than massive overheating and thermal shutdown when I started 3D games. My expectations were fully satisfied. 25minutes of gaming (of which 20 minutes CPU was underclocked to 1596 MHz) and then computer went to suspend.
I sent mail to Apple and asked "Now what?"
One week later I send another mail "Did you get my last mail? Now what?"
Then yesterday I called them and left a voice mail "Will you call me back?"
Today I got call from my second Apple representative. He was as abashed as the engineers. He asked if it is ok to me if he sends me weekly update by mail to tell me if there has been any progress in my case.
No I'm waiting first mail to arrive somewhere around next Wednesday .
I will not be satisfied anything else than money back. New MBP would be ok too as I can always sell it and then buy a decent real computer.
Thursday, April 15, 2010
Still no answer from the engineers
Today I got mail from Apple and they were sorry that I have not yet received answer from them as they have not heard anything from the engineering department.
Why do I have a feeling that there are few sweating fellas in the engineering department thinking "how could we have missed this?!"
Why do I have a feeling that there are few sweating fellas in the engineering department thinking "how could we have missed this?!"
Subscribe to:
Posts (Atom)