It's is within specs

So there you have it. Computer that shuts down every time if you try to play 3D games with it is "within specs". Off course not in real world... only in Appleworld.

Yesterday I talked 52 minutes with Apple customer service and I was told that because Service points could not reproduce this "flaw" and Apple cannot fix my computer by swapping parts then my computer is within the specs.

I off course wanted my money back then if they can't give me fully functional computer. I've started to think that I might have to hire a lawyer to write well formatted letter to Apple telling why they are obliged to give me my money back.

I'm now waiting call from Apple telling me if I can get my money back or do I have to seek justice some other way.

One week without any message from Apple

I just wanted to tell that I'm REALLY disappointed of Apple and how they do their customer "service"

I've had broken computer for 18 months! That's right! one and a half year! And still Apple refuses to fix it or give me my money back.

They're still waiting answer from the engineers

I got a short mail from my customer service person. He told that he is still waiting answer from the engineers and he have sent a query to ask what is taking so long?

My laptop battery died few months a go. Apparently due to the extreme heat it have been exposed. Lets see what breaks next or will apple take this machine back before it will stop working completely?