13" 2.3 GHz "we observed a significant throttling of the CPU, the clock rate dropping considerably."
Review Apple MacBook Pro 13 Early 2011 (2.3 GHz dual-core, glare-type screen) - Notebookcheck.net Reviews
13" 2.7 GHz " we observed an occasional downsampling of the CPU via the EFI (BIOS equivalent) down to 800 MHz. On top of that, the tool also pointed to a thermal throttling of both processor cores."
Review Apple MacBook Pro 13 Early 2011 (2.7 GHz dual-core, glare-type screen) - Notebookcheck.net Reviews
15" 2.0 GHz "After long periods of heavy use (especially the Furmark benchmark) the system switches down to a multiplier of 8x-12x (800-1200MHz). This could also possibly be caused by the small power supply (85-watt power supply compared to the 90.4 watt highest observed power consumption of the laptop)."
Review Apple MacBook Pro 15 Early 2011 (2.0 GHz Quad-Core, Matte Screen) - Notebookcheck.net Reviews
17" 2.3 GHz "- Throttles at maximum load (AC adapter too small)
- High CPU temperatures with a high load
- Loud system noise with a high "
Review update Apple MacBook Pro 17 Early 2011 (2.3 GHz quad-core, matte) - Notebookcheck.net Reviews
Seriously!?
Come on Apple... I know that you sell these machines more than ever but you could try to make fully functional laptop once in a while.
Friday, June 17, 2011
Tuesday, March 22, 2011
I would not like to add insult to injury
Apple... come on. This has come to an end.
If you do not hesitate to step in to a world of ignorance and Stockholm syndrome then you might want to read this thread.
At the end you'll find posts telling that OS X update 10.6.7 have fixed all problems.
Still you might wonder how anyone could consider cpu temperatures at 99 °C to be fixed.
If in doubt you should recall those magical words from Apple "it is not a flaw... it is an feature"
FYI Core i7 Sandy Bridge mobile processors max temperature (as told by Intel) is 100 °C and way before reaching the maximum temperature the CPU starts to lower its clock speed.
Apple have decided to add a substantial one (1) degree Celsius marginal between thermal shutdown and operating temperature.
Happy macbooking!
Sunday, November 14, 2010
End of story
The journey of my MacBook Pro has come to an end.
Insurance company reclaimed whole computer.
- CPU suddenly jammed to 1596 MHz regardless of the temperature
- screen back-light wobbles
- DVD-burner stopped working (that's Superdrive in Apple language)
- and charging the battery from empty to full takes over 15 hours
Insurance company reclaimed whole computer.
Monday, August 9, 2010
Apple's opinion is that my computer is fully functional
I sent a screenshot to Apple where my CPU, GPU and Chipset is near and above 100°C (according to HWMonitor)
I was in a belief that all this "your computer is ok" crap is only because they do not believe that my computer really overheats. So I decided to try once more and show them yet another screenshot.
This is direct translation from email I got from Apple technical customer service.
"I apologize that you feel that there is a lack of faith. I'm am sorry to infortm that screenshots will not change Apple's opinion in this case. Apple's opinion is that your computer is fully functional. We have inspected your computer as much as possible and all possibly faulty parts have been replaced at least once and the situation have not changed. Unfortunately I must inform that from the technical point of view this case is finished.
I hope that the answer is clear enough. I'm sorry that we can't proceed any more."
How should I understand the "from the technical point of view" So there is still hope i.e. from legal view?
Someone from (non technical) customer service should have called me last friday. Still waiting that call. Good thing that I'm used to this waiting. Every time someone from Apple tells me that they will call me back tomorrow it means at least 5 days. Next week means 2-3 weeks.
Next Tuesday I have a meeting with a lawyer. He or she can clarify which laws Apple is now breaking.
I was in a belief that all this "your computer is ok" crap is only because they do not believe that my computer really overheats. So I decided to try once more and show them yet another screenshot.
This is direct translation from email I got from Apple technical customer service.
"I apologize that you feel that there is a lack of faith. I'm am sorry to infortm that screenshots will not change Apple's opinion in this case. Apple's opinion is that your computer is fully functional. We have inspected your computer as much as possible and all possibly faulty parts have been replaced at least once and the situation have not changed. Unfortunately I must inform that from the technical point of view this case is finished.
I hope that the answer is clear enough. I'm sorry that we can't proceed any more."
How should I understand the "from the technical point of view" So there is still hope i.e. from legal view?
Someone from (non technical) customer service should have called me last friday. Still waiting that call. Good thing that I'm used to this waiting. Every time someone from Apple tells me that they will call me back tomorrow it means at least 5 days. Next week means 2-3 weeks.
Next Tuesday I have a meeting with a lawyer. He or she can clarify which laws Apple is now breaking.
Friday, July 30, 2010
It's is within specs
So there you have it. Computer that shuts down every time if you try to play 3D games with it is "within specs". Off course not in real world... only in Appleworld.
Yesterday I talked 52 minutes with Apple customer service and I was told that because Service points could not reproduce this "flaw" and Apple cannot fix my computer by swapping parts then my computer is within the specs.
I off course wanted my money back then if they can't give me fully functional computer. I've started to think that I might have to hire a lawyer to write well formatted letter to Apple telling why they are obliged to give me my money back.
I'm now waiting call from Apple telling me if I can get my money back or do I have to seek justice some other way.
Yesterday I talked 52 minutes with Apple customer service and I was told that because Service points could not reproduce this "flaw" and Apple cannot fix my computer by swapping parts then my computer is within the specs.
I off course wanted my money back then if they can't give me fully functional computer. I've started to think that I might have to hire a lawyer to write well formatted letter to Apple telling why they are obliged to give me my money back.
I'm now waiting call from Apple telling me if I can get my money back or do I have to seek justice some other way.
Monday, July 19, 2010
One week without any message from Apple
I just wanted to tell that I'm REALLY disappointed of Apple and how they do their customer "service"
I've had broken computer for 18 months! That's right! one and a half year! And still Apple refuses to fix it or give me my money back.
I've had broken computer for 18 months! That's right! one and a half year! And still Apple refuses to fix it or give me my money back.
Sunday, July 11, 2010
They're still waiting answer from the engineers
I got a short mail from my customer service person. He told that he is still waiting answer from the engineers and he have sent a query to ask what is taking so long?
My laptop battery died few months a go. Apparently due to the extreme heat it have been exposed. Lets see what breaks next or will apple take this machine back before it will stop working completely?
My laptop battery died few months a go. Apparently due to the extreme heat it have been exposed. Lets see what breaks next or will apple take this machine back before it will stop working completely?
Wednesday, June 30, 2010
New motherboard and new heatsink... no help.
Sorry for not writing for a while. I was on a vacation and meanwhile my computer was on a repair.
Before I left on a tour around Europe I dropped my computer to a service and this time Apple told that they will change motherboard and heat sink no matter what the service point will find.
When I came back I picked up my computer only to notice that my externally flawless computer have gotten a nasty bump and few scratches. Off course they denied all at the service point and I had to take my bruised computer to home.
I did not expect anything else than massive overheating and thermal shutdown when I started 3D games. My expectations were fully satisfied. 25minutes of gaming (of which 20 minutes CPU was underclocked to 1596 MHz) and then computer went to suspend.
I sent mail to Apple and asked "Now what?"
One week later I send another mail "Did you get my last mail? Now what?"
Then yesterday I called them and left a voice mail "Will you call me back?"
Today I got call from my second Apple representative. He was as abashed as the engineers. He asked if it is ok to me if he sends me weekly update by mail to tell me if there has been any progress in my case.
No I'm waiting first mail to arrive somewhere around next Wednesday .
I will not be satisfied anything else than money back. New MBP would be ok too as I can always sell it and then buy a decent real computer.
Before I left on a tour around Europe I dropped my computer to a service and this time Apple told that they will change motherboard and heat sink no matter what the service point will find.
When I came back I picked up my computer only to notice that my externally flawless computer have gotten a nasty bump and few scratches. Off course they denied all at the service point and I had to take my bruised computer to home.
I did not expect anything else than massive overheating and thermal shutdown when I started 3D games. My expectations were fully satisfied. 25minutes of gaming (of which 20 minutes CPU was underclocked to 1596 MHz) and then computer went to suspend.
I sent mail to Apple and asked "Now what?"
One week later I send another mail "Did you get my last mail? Now what?"
Then yesterday I called them and left a voice mail "Will you call me back?"
Today I got call from my second Apple representative. He was as abashed as the engineers. He asked if it is ok to me if he sends me weekly update by mail to tell me if there has been any progress in my case.
No I'm waiting first mail to arrive somewhere around next Wednesday .
I will not be satisfied anything else than money back. New MBP would be ok too as I can always sell it and then buy a decent real computer.
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