I sent a screenshot to Apple where my CPU, GPU and Chipset is near and above 100°C (according to HWMonitor)
I was in a belief that all this "your computer is ok" crap is only because they do not believe that my computer really overheats. So I decided to try once more and show them yet another screenshot.
This is direct translation from email I got from Apple technical customer service.
"I apologize that you feel that there is a lack of faith. I'm am sorry to infortm that screenshots will not change Apple's opinion in this case. Apple's opinion is that your computer is fully functional. We have inspected your computer as much as possible and all possibly faulty parts have been replaced at least once and the situation have not changed. Unfortunately I must inform that from the technical point of view this case is finished.
I hope that the answer is clear enough. I'm sorry that we can't proceed any more."
How should I understand the "from the technical point of view" So there is still hope i.e. from legal view?
Someone from (non technical) customer service should have called me last friday. Still waiting that call. Good thing that I'm used to this waiting. Every time someone from Apple tells me that they will call me back tomorrow it means at least 5 days. Next week means 2-3 weeks.
Next Tuesday I have a meeting with a lawyer. He or she can clarify which laws Apple is now breaking.
Monday, August 9, 2010
Subscribe to:
Post Comments (Atom)
Oon lukenu koko tän blogin ja kaiken valituksen hopeisessa omenassa. Pakko sanoa et ansaitset joka ikisen kulun mitä sinulle on tästä ongelmasta tullut. Selitän miksi:
ReplyDelete1. Kone huolletaan vaikka siinä ei todeta vikaa kunnes jokainen mahdollinen osa on vaihdettu.
2. Tämän jälkeen vaihdat taktikkaa ja keksit tarinan, että ongelma koskee kaikkia MBP malleja koko maailmassa.
3. Tähän ei kukaan usko mutta se on ainoa linja jota voit vetää syystä, että koneesi ei ole enää rikki.
Nykyään, kun ihmiset joilla oikeasti on ongelmia koneissa sitä saa paljon tylympää kohtelua kuin ennen. Syy tähän on sinun kaltaiset pellet, jotka keksii ongelmia ja uikuttaa turhasta.