60 minutes of free music from Apple

Today I called the consumer disputer board to check what's the situation with my case.
I was quickly forwarded to a guy who apologized for this has took so long. He said that he have had problems contacting Apple. We discussed a while and he said that they have several other cases with faulty Apple products and Apple refusing to do anything.
He gave me a number where I could call to contact Apple and he also promised to do his best to conclude this case as soon as possible.

I called the number I was given and was soon answered only to be put on hold for 10 minutes (to check things and ask more info - they said). Then I was forwarded to another department. I had to wait another 10 or 15 minutes before "another department" answered. I was told that they stand behind their previous judgment from last December where this overheating is not a fault at all.

"It is a feature"
Now I have to admit that I lost my temper for a second and quickly replied "How not-working could be a feature?" The help desk stood in his script and said only that my computer is not broken. He reminded me of Apple engineers statement how this type of behavior is normal and within the specs. "Computer is not overheating unless it crashes or shuts itself down"

I demanded money back from my computer and I was told to wait "few minutes" so he checks Apple Store department what they have to say. 20 minutes later I heard briefly that I should have returned my machine within 2 weeks from purchase, money back is no option any more unless I want to wait little more so he calls the legal department. 10 minutes of waiting music did not help the situation and I was given only one option. To take my computer to a service point and if they finds a clear fault in this I am justified to a repair. BUT! if they don't find anything I'm obligated to pay for the service visit as the warranty had ended 2 weeks a go.

Customer service - a big joke!